- How long does it take for my order to ship?
Orders are generally processed and shipped within 1-2 business days after payment is confirmed. There may be slight delays during special holidays or promotional periods, and we will notify you by email.
- How do I track my package?
After shipping, we will provide a tracking number via email. You can use this number to check the status of your package on the logistics website. If you encounter any problems, please feel free to contact customer service.
- Can I return or exchange my product?
Yes. Please ensure that the product is in its original, unused condition and packaging, and submit a return request within 14 days of receipt. Personalized or engraved products are not returnable.
- Who pays for return shipping?
We will cover return shipping costs if there are quality issues or if the wrong item was shipped.
For returns due to personal reasons, shipping costs are the customer’s responsibility.
- Is my mug heat-resistant and safe?
Our mugs have been rigorously tested and are suitable for hot drinks, microwave-safe, and safe to wash. However, please avoid strong impact or sudden changes in temperature to prevent breakage.
- Can the mug be washed?
The mug can be cleaned with warm water and a mild detergent, and can also be put in the dishwasher. Please avoid using sharp objects such as steel wool to protect the pattern and coating.
- How can I contact customer service?
If you have any questions or need assistance, please contact us at the following:
Email: [email protected]
Phone: +1 (857) 365-5366