At DREAMYLIFESTYLE LLC, we want every customer to be satisfied with their mug purchase. If you have any issues with your order, we offer convenient returns and exchanges.
- Return Requirements
The item must be in its original condition, unused, unwashed, and undamaged.
The original packaging and accessories must be retained for a smooth return.
Returns for personal reasons (e.g., dislike or incorrect style) must be submitted within 14 days of receipt.
- Non-Returnable Items
Items that have been used or washed.
Product issues caused by human damage.
- Return Process
Contact Customer Service to submit a return request, providing your order number and reason for return.
After obtaining a return authorization, ship the item back to the designated address.
Once we receive the item and confirm that it meets the return requirements, we will process the refund or exchange as soon as possible.
- Refund Instructions
Refunds will be made to the original payment account and processing time is usually 3-7 business days.
Shipping costs (unless there is a quality problem with the product) are the responsibility of the customer.
- Exchange Service
If you need to exchange an item, please specify the style or model you would like to exchange when you request a return.
Exchanges must follow the return process to ensure that the item is in the condition you requested.
- Contact Us
For any return or exchange questions, please contact us at the following:
Email: [email protected]
Phone: +1 (857) 365-5366
We are committed to providing you with a fast and smooth return experience to ensure that every customer is satisfied with their purchase.